Terms and Conditions

1. Use of the Website

• You must be at least 18 years old to use our website or make purchases.
• You are responsible for maintaining the confidentiality of your account information, including your username and password.
• You agree to provide accurate and current information during the registration and checkout process, including correct delivery address within Mannar.
• You may not use our website for any unlawful or unauthorized purposes.
• Each account is for individual use only and should not be shared with others.

2. Product Information and Pricing

• We strive to provide accurate menu descriptions, images, and pricing information for all our food and beverage items.
• Food items may contain allergens. Please inform us of any dietary restrictions or allergies when placing your order.
• Product images are for illustrative purposes and actual items may vary slightly in appearance.
• Prices are displayed in Sri Lankan Rupees (LKR) and are subject to change without notice.
• Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.
• We reserve the right to modify our menu items and availability based on ingredient availability and seasonal factors.

3. Orders and Payments

• By placing an order on our website, you are making an offer to purchase the selected food and beverage items.
• We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, suspected fraudulent activity, or delivery address outside our service area.
• You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and delivery fees, to your chosen payment method.
• All payments are processed securely through Payhere, our trusted third-party payment processor. We do not store or have access to your full payment details.
• Payment must be completed before your order is confirmed and prepared.
• In case of payment failure, your order will not be processed until successful payment is received.

4. Delivery and Pickup

• Delivery Service: We offer door-to-door delivery service within Mannar. Please ensure your delivery address is accurate and within our service area.
• Store Pickup: You may choose to pick up your order from our location at No:01 old library complex, Mannar during our operating hours (8AM - 11PM, Monday - Sunday).
• We will make reasonable efforts to ensure timely delivery of your orders.
• Estimated delivery times provided are approximate and may vary based on order volume, traffic conditions, and weather.
• Delivery fees may apply based on your location within Mannar.
• You or an authorized person must be available to receive the delivery. We are not responsible for orders left unattended at your request.
• Please inspect your order upon delivery. Report any issues immediately to our customer support.

5. Returns and Refunds

• Quality Issues: If you receive food that is damaged, incorrect, or does not meet our quality standards, please contact us immediately at +94 75 575 7545 or hello@cityrestaurant.lk. We will review your complaint on a case-by-case basis and may offer a replacement or credit for a future order at our discretion.
• Order Cancellation: You may cancel your order before it has been prepared. Once preparation has begun, cancellations cannot be accepted.
• We reserve the right to refuse service or cancel orders if we suspect fraudulent activity or abuse of our policies.

6. Food Safety and Allergies

• We follow strict food safety and hygiene standards in the preparation of all our menu items.
• Our kitchen handles various ingredients including common allergens such as nuts, dairy, eggs, gluten, and seafood.
• If you have allergies or dietary restrictions, please inform us when placing your order. However, we cannot guarantee that cross-contamination will not occur.
• Customers with severe allergies should exercise caution and consult with our staff before ordering.
• City Cool is not liable for allergic reactions resulting from consumption of our food items.

7. Intellectual Property

• All content and materials on our website, including but not limited to text, images, logos, menu descriptions, and graphics, are protected by intellectual property rights and are the property of City Cool or its licensors.
• You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.
• The City Cool name, logo, and branding are trademarks of City Cool and may not be used without permission.

8. Limitation of Liability

• In no event shall City Cool, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and consumption of our food and beverage products.
• We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the products offered on our website.
• Our total liability to you for any claims arising from your use of our services shall not exceed the amount you paid for the specific order in question.
• City Cool is not responsible for delays or failures in delivery due to circumstances beyond our control, including but not limited to natural disasters, strikes, or government actions.

9. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Customer Conduct

• Customers are expected to treat our staff and delivery personnel with respect and courtesy.
• We reserve the right to refuse service to customers who engage in abusive, threatening, or inappropriate behavior.
• Fraudulent orders or payment chargebacks may result in account suspension and legal action.

11. Amendments and Termination

We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to this page. It is your responsibility to review these terms periodically for any changes. Continued use of our website following any changes constitutes acceptance of those changes.

12. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Sri Lanka. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

13. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us: