Privacy Policy

Information We Collect

When you visit our website, we may collect certain information about you, including:

• Personal identification information (such as your name, email address, phone number, and delivery address) provided voluntarily by you during the registration or checkout process.
• Payment and billing information necessary to process your orders. We use Payhere, a trusted third-party payment processor, to securely handle all payment transactions. We do not store your credit card details on our servers.
• Order information including your food preferences, delivery location within Mannar, and order history.
• Browsing information, such as your IP address, browser type, and device information, collected automatically using essential cookies for website functionality.

Use of Information

We may use the collected information for the following purposes:

• To process and fulfill your food orders, including preparation, packaging, and delivery within Mannar or store pickup arrangements.
• To communicate with you regarding your orders, provide customer support, and respond to inquiries or requests.
• To personalize your shopping experience and present relevant menu recommendations and promotions.
• To improve our website, menu offerings, and services based on your feedback and browsing patterns.
• To detect and prevent fraud, unauthorized activities, and abuse of our website.

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Payhere Payment Processing: We share necessary payment information with Payhere, our trusted payment gateway provider, to process your transactions securely. Payhere is contractually obligated to handle your data securely and confidentially.
• Delivery Services: We may share your delivery address and contact information with our delivery personnel to fulfill orders within Mannar.
• Legal requirements: We may disclose your information if required to do so by law or in response to valid legal requests or orders.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through Payhere's secure payment gateway using encryption technology. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use essential cookies to enhance your browsing experience and enable core website functionality such as maintaining your shopping cart and login sessions. We do not use advertisement cookies or third-party tracking cookies for marketing purposes.

You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website, such as maintaining items in your cart or staying logged in.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order history may be retained for record-keeping and customer service purposes.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt-out of marketing communications

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us: